Responsible Gambling
At Fitzdares, we are committed to providing a safe and responsible gambling environment for all our customers. We believe that gambling should be an enjoyable form of entertainment, and we take our responsibility to promote responsible gambling practices seriously.
Our Commitment
Fitzdares is licensed and regulated by the UK Gambling Commission (Licence Number: 000-039372-R-319367-001) and adheres to all responsible gambling requirements. We are dedicated to:
- Preventing gambling-related harm
- Protecting vulnerable customers, including minors
- Providing tools and resources to help customers gamble responsibly
- Supporting customers who may be experiencing gambling problems
Responsible Gambling Tools
We offer various tools to help you maintain control over your gambling activities:
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you can deposit into your account. These limits can be decreased immediately but increases require a 24-hour cooling-off period.
Loss Limits
Set limits on how much you can lose over a specific period. Once reached, you will be unable to place further bets until the limit resets.
Session Time Limits
Control how long you spend gambling by setting session time limits. You will receive notifications when your time is nearly up.
Reality Checks
Receive pop-up reminders showing how long you have been gambling and how much you have spent during your session.
Take a Break
Temporarily suspend your account for a period of 24 hours to 6 weeks. During this time, you will not be able to access your account or place bets.
Self-Exclusion
Permanently close your account for a minimum period of 6 months. This is a serious step that should be considered carefully. During self-exclusion, you will not be able to access your account or create new accounts with Fitzdares.
Warning Signs
Gambling becomes a problem when it negatively impacts your life. Warning signs include:
- Spending more money than you can afford
- Gambling for longer periods than intended
- Chasing losses with bigger bets
- Borrowing money to gamble
- Neglecting work, family, or social responsibilities
- Feeling anxious, depressed, or guilty about gambling
- Lying about gambling activities
Getting Help
If you're concerned about your gambling or that of someone you know, help is available:
GamCare
Free, confidential support and information for anyone affected by gambling problems.
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (24/7)
Live Chat: Available on their website
Gamblers Anonymous
A fellowship of men and women who share their experience, strength, and hope to solve their common problem.
Website: www.gamblersanonymous.org.uk
Helpline: 020 7384 3040
BeGambleAware
The leading charity in Britain committed to minimising gambling-related harm.
Website: www.begambleaware.org
Helpline: 0808 8020 133
GamStop
A free service that allows you to put restrictions in place to help control your online gambling across all licensed operators.
Website: www.gamstop.co.uk
Underage Gambling
It is illegal for anyone under the age of 18 to gamble. We have strict age verification procedures in place and regularly monitor our systems to prevent underage gambling. If you suspect someone under 18 is using our services, please contact us immediately.
Financial Protection
Customer funds are held in segregated accounts separate from company funds, ensuring your money is protected. We are also members of the Independent Betting Adjudication Service (IBAS) for dispute resolution.
Contact Us
If you need assistance with responsible gambling tools or have concerns about your gambling, our Customer Support team is available:
Email: [email protected]
Phone: +44 20 7493 0444
Live Chat: Available 24/7 on our website
For more information about our responsible gambling policies, please refer to our Terms and Conditions.
Last updated: March 15, 2026
