Privacy Policy

Effective Date: 1 March 2026

Welcome to Fitzdares. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.fitzdares.com and use our services in the United Kingdom.

1. Data Controller

The data controller responsible for your personal data is Fitzdares Limited, registered in the UK, with registered office at 123 Casino Street, London, EC1A 1AA.

You can contact us regarding any privacy concerns at:

Email: [email protected]
Phone: +44 20 7946 0123
Postal Address: Data Protection Officer, Fitzdares Limited, 123 Casino Street, London, EC1A 1AA, United Kingdom

2. Information We Collect

We collect and process the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, telephone numbers.
Account Data: username, password, and other registration information.
Financial Data: payment card details, bank account information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use your personal data for the following purposes:

To register and manage your account.
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering and age verification.
To process your deposits, withdrawals, and other transactions.
To provide you with customer support and respond to your inquiries.
To improve and personalise our services and website experience.
To send you promotional materials and offers, where you have consented to receive them.
To detect, prevent, and investigate fraud, security breaches, and other illegal activities.
To comply with applicable laws and regulations.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent, where you have given it.
Performance of a contract with you.
Compliance with a legal obligation.
Our legitimate interests, such as improving our services, marketing, and fraud prevention, provided these do not override your rights.

5. Sharing Your Information

We may share your personal data with:

Third-party service providers who help us operate our business, including payment processors, identity verification services, and IT providers.
Regulatory authorities and law enforcement agencies as required by law or to protect our legal rights.
Affiliated companies within the Fitzdares group.

All third parties with whom we share your data are required to keep your information secure and confidential.

6. International Transfers

Your data may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your personal data in accordance with UK data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Access your personal data.
Request correction of inaccurate or incomplete data.
Request erasure of your personal data, subject to certain conditions.
Object to or restrict processing of your data.
Request data portability.
Withdraw consent at any time, where processing is based on consent.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated.

To exercise your rights, please contact our Data Protection Officer at [email protected].

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information, please refer to our Cookie Policy.

10. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Phone: +44 20 7946 0123
Postal Address: Data Protection Officer, Fitzdares Limited, 123 Casino Street, London, EC1A 1AA, United Kingdom